FAQ
FREQUENTLY ASKED QUESTIONS
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ABOUT OUR PRODUCTS
Q: What makes Lopqix bags special?
A: Our bags are made from premium EVA material - they're 100% waterproof, sand-proof, lightweight, and incredibly durable. Plus, you can customize them with charms and accessories!
Q: How do I clean my bag?
A: Super easy! Just rinse with water or wipe with a damp cloth. For stubborn dirt, use mild soap. It air-dries in minutes.
Q: What sizes do you offer?
A: We have three main sizes:
- Mini (11.8" x 6.7" x 3.1") - Perfect for kids or essentials
- Small (11" x 7.9" x 4.3") - Great for daily use
- Medium (11" x 8.7" x 4.7") - Ideal for beach trips
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SHIPPING & DELIVERY
Q: How long will my order take to arrive?
A: - USA Standard Shipping: 10-15 business days
- USA Express Shipping: 5-7 business days
- International: 15-25 business days
All orders ship from China and include tracking.
Q: Is shipping free?
A: Yes! Free shipping on:
- Orders $50+ to the USA
- Orders $75+ internationally
Q: Will I be charged customs fees?
A: Possibly. International orders may incur import duties or taxes at customs. These fees are determined by your country and are not included in your order total.
Q: How do I track my order?
A: You'll receive a tracking number via email within 1-3 business days after placing your order.
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ORDERS & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor.
Q: Can I cancel or change my order?
A: Yes, but only within 24 hours of placing it. Email us immediately at lopqix@outlook.com.
Q: Do you have discount codes?
A: Yes! Use WELCOME10 for 10% off your first order ($30 minimum). Check our homepage for current promotions!
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RETURNS & EXCHANGES
Q: What's your return policy?
A: 30-day returns on unused items in original packaging. Contact us at lopqix@outlook.com to start a return.
Q: Who pays for return shipping?
A: Customers cover return shipping costs. Since we ship from China, we recommend contacting us first - we may offer an exchange or partial refund to save you shipping costs.
Q: What if my item arrives damaged or defective?
A: We'll replace it or refund you immediately! Just email us at lopqix@outlook.com with photos within 7 days of delivery.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5-10 business days to your original payment method.
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CUSTOMIZATION
Q: Can I personalize my bag?
A: Yes! Our bags have a unique hole design that lets you add charms, pins, and accessories. We also sell charm sets separately.
Q: Do you offer custom colors or designs?
A: Currently, we offer our standard color range. For bulk custom orders, please email lopqix@outlook.com.
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NEED MORE HELP?
Can't find your answer? We're here to help!
📧 Email: lopqix@outlook.com
⏰ Response Time: Within 24 hours (Monday-Friday)
🌐 Website: lopqix.com
We're committed to making your Lopqix experience amazing!